Frequently Asked Questions
Shipping FAQ
Once your made-to-order piece is ready and certified, we pack it in adorable boxes and ship it through reliable shipping companies. The product will be delivered at your doorstep. We take extra care in shipping jewellery since it’s a high value item. Thus, each and every order delivery is transit insured to make sure that your perfect piece reaches you safely. The order shall reach you in 10-15 business days if it's not in stock. If your order is already available in our inventory, it will be shipped within 1-2 days and be delivered with 4-6 days.
Though the chances are minimal, but in the event that your order gets misplaced during transit, we will re-ship the product to you without any additional cost. The complete responsibility of the order rests on our shoulder till we deliver the product safely in your hands. You can rest be assured that the product you have ordered and paid for, will come to you by all means
The status of the order can be tracked by logging into your account on our website. Look for “Orders” under the “My Account” section to check the status of your order. Alternatively, the order can also be tracked here without logging in.
Yes, KuberBox proudly ships worldwide and offers multiple shipping options for all our customers. Over the years, KuberBox has excelled in catering to customers from all over the world. To make it simpler for us, KuberBox charges a flat international shipping fee for all its orders, irrespective of the order value. Our shipping charges are very economical and on actual-cost basis. Further, PayPal payment option is available for international customers.
Don’t worry. We will happily answer all your queries and concerns. Just drop us an email at yourfriends@kuberbox.com Or Call on 0141 493 8866 Or Start a Live Chat session with us to help us help you better
Exchange, Returns & Refunds FAQ
Absolutely! We offer a hassle-free exchange policy for products purchased from our website.
For Gold & Diamond Jewellery, you can enjoy a lifetime exchange guarantee on any item bought through our platform.
When it comes to our Silver Jewellery collection, while the lifetime exchange guarantee doesn't apply, we still want to ensure your satisfaction. If you decide to return any silver jewellery within the first 30 days from the delivery date, we gladly accept it, as long as the item remains unused and undamaged.
We understand that knowing your perfect ring size can be a task. Therefore we provide you the option to get your ring resized for free with us. In the event that your ring is not a perfect fit, a pickup can be arranged from your home. Once the ring is received at our workshop, we would do everything required to make sure that your precious little things sits perfectly on your beautiful fingers. Once we are sure that we have the correctly sized ring for you, we will again ship the product back to you with insurance.
We exercise a friendly “No-Questions-Asked” return policy to allow you the comfort to experience our products. We believe 30 days is a comfortable period to get to understand the product and decide if it’s up to your liking or not. You can exchange any products (provided it's not customized, custom-made or you weren't already informed that the ordered product cannot be returned) bought from this website at 100% of the invoice price within 30 days of the receipt of the product. After 30 days, you would have to use the lifetime exchange option for gold and diamond jewellery. Silver jewellery do not fall under the lifetime exchange guarantee.
During returns & exchange, it is mandatory that the product be in perfectly intact condition along with the certificates & bill issued along with it. Gold & Diamond Jewellery - Normal wear and tear of the product is acceptable for exchange requests only. On return requests, it is required that the product be accompanied with the tags, bills & certificates issued with it. The products that are not in ideal condition shall be duly inspected and appraised at our laboratory before disclosing the return value of the product at that point of time. Silver Jewellery - Raise a return request by contacting the customer support. The order will be picked up by KuberBox's logistic partners and upon receiving the returned product in our warehouse, the refund would be initiated to the original payment source. For COD orders, bank account details matching the same first name and last name as the order billing details is important.
Returns:
Once the returned order is received in our warehouse, it will be checked for its completeness within 1 day. We will check the product for any damage, intentional abuse, missing stones, diamonds, chipped metals, intentional deep scratches, etc. Products that pass this check would be applicable for 100% of the refund amount back to the source of payment. For COD orders, bank account details matching the same first name and last name as the order billing details is important. Damaged items would need to be appraised for the loss of value and the same would be passed on to the customer. In such cases, proofs will be provided by KuberBox showing the sent product packing video and received product unpacking video. We encourage customers to keep photos and videos of the return packing of the order for their reference.
Once the returned order is received in our warehouse, it will be checked for its completeness within 1 day. We will check the product for any damage, intentional abuse, missing stones, diamonds, chipped metals, intentional deep scratches, etc. Products that pass this check would be applicable for 100% of the refund amount back to the source of payment. For COD orders, bank account details matching the same first name and last name as the order billing details is important. Damaged items would need to be appraised for the loss of value and the same would be passed on to the customer. In such cases, proofs will be provided by KuberBox showing the sent product packing video and received product unpacking video. We encourage customers to keep photos and videos of the return packing of the order for their reference.
Exchange:
After the receipt of the product at the workshop, the product will be checked and appraised for its fair value under prevailing market prices. The exchange value will be determined by deducting the making charges, the taxes, the pickup charges and the charges for missing or damaged metal or stones. A proforma credit note will be provided for reference when the exchange request is placed. On agreeing to the proforma credit note, product will be picked up by KuberBox. Upon receiving the product back in the warehouse, a final credit note will be issued as per the current date which will be final and binding. If you wish to cancel the exchange request after receiving the final credit note, the pickup and delivery charge needs to be paid by you before the product can be shipped back to you again. If you proceed with the exchange request, a credit note voucher code will be issued to you with a validity of 6 months. You can buy any product on our website, excluding gold coins, silver coins, solitaires, gold chains using that voucher code.
After the receipt of the product at the workshop, the product will be checked and appraised for its fair value under prevailing market prices. The exchange value will be determined by deducting the making charges, the taxes, the pickup charges and the charges for missing or damaged metal or stones. A proforma credit note will be provided for reference when the exchange request is placed. On agreeing to the proforma credit note, product will be picked up by KuberBox. Upon receiving the product back in the warehouse, a final credit note will be issued as per the current date which will be final and binding. If you wish to cancel the exchange request after receiving the final credit note, the pickup and delivery charge needs to be paid by you before the product can be shipped back to you again. If you proceed with the exchange request, a credit note voucher code will be issued to you with a validity of 6 months. You can buy any product on our website, excluding gold coins, silver coins, solitaires, gold chains using that voucher code.
You can get in touch with us through our customer delight team by emailing us at yourfriends@kuberbox.com or Calling us on 0141 493 8866 Our team will arrange a pickup from your home through a reliable shipping company. Once the product is received at our workshop, the customer support team-member assigned to you shall guide you through email/call.
For the first 30 days, we'll handle the shipping costs for returns. After that, there's a small fee of INR 500, including GST, for one-side delivery charges. We want to keep things simple and convenient for you!
International Order FAQ
Head over to the International shipping & FAQ page for details about international orders (delivery outside India).
Still curious, reach out to us on yourfriends@kuberbox.com
